Practically Tomorrow

A special edition of the Practically Tomorrow podcast! Hosted by Neha Mirchandani, GoTo's Vice President of Corporate Marketing, this fireside chat explores what organizations can do to turn AI adoption into a competitive advantage, and the steps organizations can take to move from risky AI adoption to responsible, measurable value. Joining Neha, sharing their unique SME practitioner perspective, is Dan Schawbel (Managing Partner, Workplace Intelligence), Brandon Pedersen (Senior Principal Engineer, GoTo), and MP Kang (Deputy General Counsel, Privacy, AI, and Product, GoTo).A key theme from our Pulse of Work in 2026 Report: AI adoption alone isn't a competitive advantage anymore. The organizations seeing meaningful impact are the ones investing in governance, measurement, workforce readiness, and human-centered leadership.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comStream the full Pulse of Work in 2026 webinar:https://www.goto.com/resources/webinars/pulse-of-work-2026Read GoTo's Pulse of Work in 2026 Report:https://www.goto.com/resources/pulse-of-work-2026

In this episode, Malachi Threadgill, Head of Marketing for GoTo Connect, discusses healthcare digital transformation and patience experience with Christopher Kunney, TEDx speaker, HIMSS Changemaker, American College of Health Data Management Fellow, and managing partner and digital transformation strategist at IOTech Consulting. Christopher emphasizes that transformation is more than upgrading software—it requires rethinking care delivery with health equity at the forefront, so technology equitably serves patients, including underserved populations. They cover how healthcare’s best-of-breed, yet fragmented, systems impact workflows, provider burnout, and the patient experience. Christopher also discusses AI’s potential across administrative, predictive, and clinical decision-support use cases, while stressing human intervention, governance, interoperability, and high-quality data to avoid amplifying bias and creating errors. He argues the future must be designed around the hardest-to-reach patients, with people, process, and technology aligned.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comConnect with Christopher Kunney:https://www.linkedin.com/in/christopherkunneyListen to the Straight Outta Health IT podcast:https://open.spotify.com/show/5Df4u9h50OA77g7851djim

A GoFurther 2026 special edition of the Practically Tomorrow podcast! Hosted by Peter Mahoney, GoTo's Chief Commercial Officer, this GoFurther 2026 Keynote Fireside Chat features Lance Shinabarger, CIO, Shared Technologies & Applications at Little Caesars, and offers a GoTo customer perspective on enterprise technology and AI deployment. Digging deeper, this episode explores Little Caesars' AI transformation and provides actionable takeaways for IT leaders looking to turn human‑AI collaboration into a competitive advantage.Stream GoFurther 2026 on-demand:https://goto.com/gofurtherConnect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.com

In this automotive-focused episode, GoTo's Malachi Threadgill, Vice President of GoTo Connect Marketing, is joined by Javuan Banks, a Car Sales Agent at Premier Autos of Dallas and a creator with 1.4M+ followers, to discuss how customer experience in automotive is evolving and what that means for dealerships. Javuan shares how he uses social media to build trust and make the car buying process more approachable alongside helping dealerships build their online brands. Malachi and Javuan discuss a connected, cross-channel customer journey that often starts with online search, social media, and reviews and progresses to fast, AI-driven lead response, text-first communication, and continues with in-store relationship building—then extends post-sale to foster customer loyalty. Javuan argues dealers winning today use AI and connected customer experiences for instant, 24/7 lead response, text-first communication, and proactive post-sale follow-ups like equity alerts and service reminders that deliver scalable outreach. They also discuss omnichannel, integrated tools that preserve customer context, improve response time, create brand consistency, and drive measurable ROI.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comFollow Javuan Banks:https://www.instagram.com/javuanbankshttps://www.tiktok.com/@javuanbankshttps://www.facebook.com/javuan.banks.499710https://youtube.com/@javuanbanks

Recorded during GoFurther 2026 at Comerica Park, this special Practically Tomorrow podcast episode explores how AI is reshaping SMB growth, customer experience,  IT strategy — and how SMBs and companies can use AI deliberately, aligning machine capability with human judgment, creativity, and accountability. Hosted by GoTo's Chief Commercial Officer, Peter Mahoney, this episode features Entrepreneur, Futurist, and GoFurther 2026 Guest Keynote Speaker, Kevin Surace. Named a Tech Pioneer by the World Economic Forum, Kevin led the development of the first AI virtual assistant and built multiple startups to $1B+ valuations. With 94 patents under his belt, he brings a rare mix of real‑world AI innovation and high‑energy insight—equipping IT teams to move from hype to action and innovate boldly. In this episode, Kevin recounts the history of AI from early commercialization and incremental gains in the late ’90s—to today’s rapid GenAI advances. For SMBs, shrinking talent pipelines mean SMBs must use AI to make existing teams more productive while shifting humans to higher-value work. For example, for CX, AI has the potential to solve simple front-end requests letting agents focus on customer care issues that can strengthen the customer relationship. For companies implementing AI transformations, Kevin warns employee sabotage is actually more common than you might expect, and he recommends tiger teams, while advising IT leaders to rely on trusted secure vendors, especially for AI agents. A key takeaway for SMBs? Be AI-first. Commit to testing the AI tools, work the tools into your workflows, and focus on outcomes.Follow Kevin Surace:https://www.linkedin.com/in/ksuraceConnect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comStream GoFurther 2026:https://goto.com/gofurther

In this episode, GoTo's Vice President of Global Partner Ecosystems Steve Shattuck sits down with Amy Babinchak, MSP expert and cohost of the SMB Community Podcast, to talk about what it's really going to take for managed service providers to thrive in 2026 and beyond. As AI continues to reshape the IT landscape, Steve and Amy make the case that the biggest differentiator for MSPs isn't their tech stack — it's their people skills. Together, Steve and Amy cover why empathy, active listening, and genuine client relationships are becoming the new competitive edge, how to prepare your staff for the AI shift before it's too late, and why the MSPs who win will be the ones who make their customers feel truly cared for.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comFollow Amy Babinchak:https://www.linkedin.com/in/amybabinchakCheck out the SMB Community Podcast:https://smbcommunitypodcast.comCheck out the MSP Maturity Hub:https://www.logmein.com/resources/msp-maturity-hub

Mike Gutierrez of GoTo speaks with James Abercrombie, Acronis’ Global Community Lead, about business continuity and disaster preparedness, amidst the world’s most alarming cyberthreats facing MSPs and IT teams. Together, they dig into Acronis' latest Cyberthreats Report, which is based on telemetry from over 1M unique endpoints, highlighting ransomware’s move to extortion-first tactics, increased exploitation of legitimate tools for lateral movement, control plane vulnerabilities, and the increased operational integration of AI in cyber attacks. James emphasizes that cyber risk is now defined by more of a trust failure, and the need for business continuity planning to account for data exposure, regulatory impact, and reputational risk, not just system restoration. The conversation covers managed service providers as high-value targets due to RMM access, supply chain attacks, data classification, segmentation, and incident response that includes workflow automation to reduce human error.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comFollow James Abercrombie:https://www.linkedin.com/in/cyberbeardConnect with Acronis:https://www.linkedin.com/company/acronisRead Acronis' Cyberthreats Report:https://www.acronis.com/en/resource-center/resource/acronis-cyberthreats-report-h2-2025Learn about the LogMeIn Resolve Data Protection Suite powered by Acronis:https://www.logmein.com/features/resolve/bdr-software 

Max Marchand, Sr. Director of Product Management at GoTo, talks with Adrian Brady-Cesana, founder and Chief Experience Officer at CXChronicles, about how AI is fundamentally changing the way teams build products and deliver customer experiences across The Four CX Pillars. Max and Adrian explore the benefits of AI-driven product development like “vibe coding” to collect customer feedback and accelerate prototyping, the importance of customer personalization, and what it takes to maintain brand trust when AI becomes the first, or a recurring, point of contact with customers. They discuss how AI is blurring traditional job functions and what this means for product, engineering, and UX teams. In this episode, they also highlight GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comRead GoTo's 2025 Pulse of Work Report:https://www.goto.com/resources/pulse-of-workFollow Adrian Brady-Cesana:https://www.linkedin.com/in/adrianbradycesanaListen to The CXChronicles Podcast:https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi?si=81aab483736b4913Learn about CXChronicles:https://cxchronicles.com

Olga Lagunova, GoTo's Chief Product and Technology Officer, discusses human-centered AI with Beth Rudden, the CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. This episode looks at explainable AI with a data science lens, covering real-world applications in high-stakes fields like healthcare and the importance of transparency in AI systems to ensure real-world use by humans. Together, Olga and Beth also discuss common challenges in AI development, the importance of being deliberate with AI deployments, and how to effectively drive AI adoption.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comConnect with Beth Rudden:https://www.linkedin.com/in/bruddenLearn about Bast AI:https://bast.ai

Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss how AI is fundamentally reshaping talent development and the employee experience. In this episode, they dig into GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. Together, Meredith and Dan dig into the need for adaptability and soft skills like critical thinking, in an AI-integrated work environment. They also explore the future of work with AI potentially accelerating a shift towards remote work, strategies for upskilling employees, and adapting organizational structures to harness AI’s potential.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comFollow Dan Schawbel:https://www.linkedin.com/in/danschawbelRead GoTo's 2025 Pulse of Work Report:https://www.goto.com/resources/pulse-of-work