Practically Tomorrow

The Competitive Advantage of GenAI and CX, with CXOTalk Podcast Host Michael Krigsman

Joe Walsh, VP of Global Marketing at GoTo, discusses AI and customer experience with Michael Krigsman. As the founder and host of the widely acclaimed CXOTalk podcast, Michael shares how companies of all sizes can delight customers with Generative AI, stressing the importance of AI being seamless and invisible to customers. Together, Michael and Joe discuss the importance of trust, transparency, leadership buy-in, and high-quality data in deploying AI effectively. The episode also explores how AI can offer SMBs an edge.Keep the convo going! Join us live on June 17 for GoFurther, a virtual event experience:https://www.goto.com/resources/gofurther-event-registrationConnect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comFollow Michael Krigsman:https://www.linkedin.com/in/mkrigsmanLearn about CXOTalk:https://www.cxotalk.com

Generative AI and the Future of IT, with Big Technology Founder and CNBC Contributor Alex Kantrowitz

Alix Hagan, VP of Marketing at GoTo, discusses the latest AI and IT trends with Alex Kantrowitz, independent tech journalist and founder of the Big Technology newsletter and podcast. As a veteran journalist, Alex sheds light on the current state of generative AI—covering key players OpenAI, Anthropic, and Google DeepMind—and where the market is headed. Alix shares her take on how artificial intelligence is influencing IT, the value it offers SMBs, the practical ways to implement AI, and the pitfalls to avoid.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comFollow Alex Kantrowitz:https://www.linkedin.com/in/alexkantrowitzSubscribe to Big Technology:https://www.bigtechnology.com

Unlocking AI's Potential for SMBs, with Independent Tech Analyst Jon Arnold

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for small to medium-sized businesses with Jon Arnold, independent technology analyst and founder of J Arnold & Associates. A tech thought leader, Jon offers a unique take on how AI can help automate tasks, increase operational efficiency, and introduce new capabilities, like AI agents for business communications. The discussion also covers the evolution of the digital workforce, the significance of choosing the right AI technology partner, and how SMBs can get started on their AI digital transformation journey.Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comConnect with Jon Arnold:https://www.linkedin.com/in/jarnoldassociatesLearn about J Arnold & Associates:https://www.jarnoldassociates.com

Human-Centered AI, with Beth Rudden CEO of Bast AI

Olga Lagunova, Chief Product and Technology Officer at GoTo, discusses human-centered AI and what it takes to implement AI-powered solutions with accomplished AI leader, Beth Rudden, CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. As a practicing cognitive scientist, Beth offers a unique and practical take on how to upskill organizations, how business leaders can drive AI workforce transformation, and how AI can augment human intelligence. Beth and Olga also discuss the future of AI, emphasizing AI literacy and community-driven AI.
 
Connect with GoTo:https://www.linkedin.com/company/GoTo
 
Learn about GoTo:https://www.goto.com
 
Connect with Beth Rudden:https://www.linkedin.com/in/brudden
 
Learn about Bast AI:https://bast.ai

AI, the Overnight Sensation 70 Years in the Making, with Rudina Seseri from Glasswing Ventures

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actionable advice for how businesses of all sizes can evaluate and adopt AI, using Glasswing's Enterprise AI Value Creation Framework.
 
Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comLearn about Glasswing Ventures:https://glasswing.vcConnect with Rudina Seseri:https://www.linkedin.com/in/rudinaseseriSign up for "Rudina's AI Atlas" LinkedIn newsletter:https://www.linkedin.com/newsletters/7034541488067760128Check out Glasswing Ventures’ Enterprise AI Value Creation Framework:https://glasswing.vc/resources/enterprise-ai-adoption-framework

Zero Trust and Cybersecurity, with Brian Deitch from Zscaler

Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersecurity.
 
Connect with GoTo:
https://www.linkedin.com/company/GoTo
 
Learn about GoTo:
https://www.goto.com
 
Connect with Brian Deitch:
https://www.linkedin.com/in/cloud-god
 
Learn about Zscaler:
https://www.zscaler.com

Boosting Customer Satisfaction with AI, featuring Sensys Gatso USA

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.
 
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo:
https://www.goto.com
Learn about Sensys Gatso USA:
https://www.sensysgatso.com

AI and the Future of Customer Experience, with CX Expert Shep Hyken

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI technology partners and highlight the importance of transparency and workforce adaptability in AI deployments.
 
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo: 
https://www.goto.com 
Learn about Shep Hyken: 
https://hyken.com