Practically Tomorrow
The world of work is always on the verge of the next big disruption–but how do you make it work for your organization today? The Practically Tomorrow podcast, produced by GoTo, explores emerging tech trends in AI, customer experience, security, and more to uncover practical, ready-to-use strategies. In each episode, industry experts share real-world insights to help you, and your organization, thrive in a constantly evolving landscape. Learn more at GoTo.com.
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Episodes
4 days ago
4 days ago
Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actionable advice for how businesses of all sizes can evaluate and adopt AI, using Glasswing's Enterprise AI Value Creation Framework.
Connect with GoTo:https://www.linkedin.com/company/GoToLearn about GoTo:https://www.goto.comLearn about Glasswing Ventures:https://glasswing.vcConnect with Rudina Seseri:https://www.linkedin.com/in/rudinaseseriSign up for "Rudina's AI Atlas" LinkedIn newsletter:https://www.linkedin.com/newsletters/7034541488067760128Check out Glasswing Ventures’ Enterprise AI Value Creation Framework:https://glasswing.vc/resources/enterprise-ai-adoption-framework
Thursday Apr 03, 2025
Thursday Apr 03, 2025
Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersecurity.
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo:
https://www.goto.com
Connect with Brian Deitch:
https://www.linkedin.com/in/cloud-god
Learn about Zscaler:
https://www.zscaler.com
Tuesday Mar 25, 2025
Tuesday Mar 25, 2025
Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo:
https://www.goto.com
Learn about Sensys Gatso USA:
https://www.sensysgatso.com
Friday Mar 21, 2025
Friday Mar 21, 2025
David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI technology partners and highlight the importance of transparency and workforce adaptability in AI deployments.
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo:
https://www.goto.com
Learn about Shep Hyken:
https://hyken.com